Customer Service Specialist

Your role

In this position, you’ll support our customers at every stage of their journey — from the first contact until they return home. Your responsibilities will include answering questions, assisting with bookings, and ensuring that every traveller feels well taken care of. We’re looking for someone who’s communicative, kind, and well-organised — a person who knows how to listen, solve problems, and build friendly relationships with people from around the world.

Requirements

• Experience in customer service (experience in the travel industry will be an advantage)
• Fluency in Polish, Finnish, German, or English
• Knowledge of Greek geography and main tourist attractions
• English proficiency at a minimum B2 level (comfortable communication with the team and business partners)
• Proficiency in Office 365 tools
• Strong organizational and communication skills
• Professional attitude and high personal culture in interactions with clients, partners, and colleagues
• Access to a stable, high-speed internet connection (for remote work)

We offer

• 100% remote work – work from anywhere you like
• Comprehensive training on our booking system, procedures, and offer
• Ongoing support from your team leader during and after onboarding
• All necessary equipment – laptop and headset with microphone

Nice to have

• Experience working in a travel agency
• Knowledge of Greek language

Benefits

• Flexible working hours and days
• Training trips to Greece