Olakala Terms and condition

1. These Terms and Conditions define the rules for using the website www.olakala.travel (hereinafter: the “Website”).

2. The owner of the Website is Olakala Travel, Hotel And Tourist Enterprises Vasileiou Gkioni S.A., headquartered at 74 Nikopoleos Street, 10446 Athens, Greece (hereinafter: the “Service Provider”).

3. Use of the Website constitutes full acceptance of these Terms and Conditions.

• “User” – any person using the Website.

• “Reservation” – the process of booking a travel service, offer, or other service via the Website.

• “Offer” – a proposal for providing travel services presented in the Website by the Service Provider or partners.

• “Service” – a travel or other service available for booking via the Website.

1. The Website allows:

o browsing travel service offers;

o making reservations;

o making payments and managing bookings.

2. The Service Provider makes every effort to ensure accuracy but does not guarantee absence of errors.

1. Certain features may require account creation and providing personal data.

2. The User is obliged to:

– provide accurate data;

– keep login and password confidential;

– notify the Service Provider of unauthorized access.

3. The Service Provider is not liable for consequences of password disclosure by the User.

1. A reservation via the Website constitutes an offer by the User to enter into a contract.

2. The contract is concluded upon acceptance by the Service Provider (confirmation sent via email).

3. The User is obliged to pay the fee in accordance with the payment terms indicated in the booking confirmation.

4. Failure to pay may result in cancellation.

1. All prices displayed are gross prices (when applicable) and may change before the contract is concluded.

2. Available payment methods include:

– online payments,

– BLIK mobile payments.

3. The online payment operator is PayPro S.A., Pastelowa 8, 60‑198 Poznań, Poland (Przelewy24.pl).

4. Cancellation fees may apply depending on the Participation Terms.

1. The User may withdraw in accordance with the Participation Terms.

2. Cancellation fees may apply based on the offer and Participation Terms.

3. The Service Provider may cancel or modify a service due to reasons beyond its control (e.g. force majeure, decisions of carriers). The User is entitled to:

– accept the modified offer;

– withdraw and receive a full refund.

1. The Service Provider strives for proper operation of the Website but does not guarantee uninterrupted availability.

2. The Service Provider is not liable for damages caused by using or inability to use the Website unless caused by intent or gross negligence.

3. Liability regarding travel services complies with Greek and EU law.

1. Data is processed in accordance with GDPR and the Privacy Policy available on the Website.

2. The Website uses cookies — details are provided in the Privacy Policy.

1. All intellectual property rights to the content of the Website belong to the Service Provider or licensors.

2. Users may use the Website only as intended. It is prohibited to copy, modify or distribute the content without the consent of the Service Provider.

1. The User may submit a complaint regarding the operation of the Website or services booked through it without undue delay after identifying any irregularity, by sending the notification to the following e-mail address: contact@olakala.travel

2. To ensure efficient handling of complaints, it is recommended that the submission includes in particular:

a) information enabling identification of the User,

b) a description of the objections raised, including the date on which they occurred,

c) information about the booking or service to which the complaint relates,

d) the User’s contact details.

3. The Service Provider shall take steps to review the complaint without undue delay, no later than within 14 days from the date of its receipt. The User will be informed of the outcome of the complaint in accordance with the contact details provided in the submission.

4. These rules do not apply to complaints concerning the performance of travel service contracts, which are handled in accordance with the Terms of Participation and applicable legal provisions.

1. These Terms and Conditions come into effect on the date of their publication on the Website.

2. In matters not regulated by these Terms and Conditions, the provisions of Greek law and, to the extent applicable, the provisions of European Union law shall apply.

3. Any disputes arising from the use of the Website or from agreements concluded through it shall be resolved by the court having jurisdiction over the registered office of the Service Provider, i.e., the court having jurisdiction under Greek law, unless mandatory provisions of law provide otherwise.

4. If any provision of these Terms and Conditions is deemed invalid or unenforceable, this shall not affect the validity of the remaining provisions.