You can book local excursions from the moment you make your travel reservation until sales close for the selected excursion. Sales usually close on the day before the excursion takes place.

Please note that last-minute bookings may not be possible due to limited availability.

Excursions are organised by independent local providers working with Seeplaces.com. Their offers are available on our website and in your customer portal.

Upon arrival, you will be met by your transfer driver or a representative of the local partner assisting with your trip. You can identify them by a sign displaying the logo specified in your travel documents.

The meeting point is in the arrivals hall, beyond the baggage reclaim area. After collecting your luggage, proceed to the arrivals hall and look for the person holding the appropriate sign.

Standard check-in time is usually 2:00 PM, while check-out is usually at 11:00 AM. However, these times may vary depending on the hotel.

You can find the exact check-in and check-out times in the description of your selected hotel.

No. The Greek Climate Crisis Resilience Fee is not included in your booking price. It must be paid directly at the accommodation in accordance with the applicable regulations.

For hotels, the fee is charged per room, per night, and depends on the hotel's star rating and the season:

April–October

1–2 stars €2

3 stars €5

4 stars €10

5 stars €15

November–March

1–2 stars €0.50

3 stars €1.50

4 stars €3

5 stars €4

Different rates apply to apartments, villas and other types of accommodation, depending on their classification and size. You can find the exact rates in the offer description and your booking confirmation.

Yes. Your booking includes medical expenses and personal accident insurance, subject to the coverage and insured amounts specified in the insurance policy provided to you.

During the booking process, you may also be able to select an enhanced insurance option for additional coverage.

If you are a citizen of an EU Member State, we also recommend travelling with a European Health Insurance Card (EHIC). It allows you to access medically necessary healthcare within Greece's public healthcare system under the conditions applicable to people insured in Greece. The EHIC does not replace travel insurance.

Information about the permitted number, weight and dimensions of your baggage is available in your booking confirmation and on our website:

https://olakala.travel/airlines-and-baggag

Please note that exceeding the permitted weight or size limits may result in additional charges imposed by the airline. Details of baggage restrictions and any applicable fees can be found on the airline's official website.

Regularly check the airport information screens and your airline's announcements for updates on your departure time.

In the event of a significant delay, you can contact the airline's ground handling representative at the airport. They can provide information about the expected departure time and any assistance you may be entitled to, such as meals, refreshments or accommodation, in accordance with the applicable regulations.

Our customer support team is also available to assist you if needed.

If your baggage does not arrive or is damaged, report the issue immediately at the Lost & Found or baggage services desk at the airport, before leaving the arrivals area.

Ask the airline to issue a Property Irregularity Report (PIR) and keep a copy for your records.

For damaged baggage, a written claim to the airline must generally be submitted within 7 days of receiving the baggage. For delayed baggage, the written claim must be submitted within 21 days of the date the baggage is made available to you.

Include the PIR, your boarding pass, baggage check receipt and, where available, photographs of the damage and documents confirming any expenses incurred. Keep the original baggage tags until the matter has been resolved.